Ao999com's Terms & Conditions

1 General Terms

Ao999com (hereinafter referred to as the "Platform", "we", or "us") is an internationally licensed online gaming and betting platform. By using this website or mobile application, registering an account, or accessing any of our services, you (the "Member" or "User") are deemed to have fully accepted these terms and conditions.

If you disagree with any part of these terms, please do not use ao999com or create an account. This document may be updated at any time, and your continued use of the service following any update will be considered acceptance of the revised terms.

Ao999com provides these Terms & Conditions in Bengali for members in Bangladesh. However, in the event of any dispute, the English version shall be considered final and binding.

2 Eligibility & Registration

To create an account and use our services on ao999com, you must meet the following requirements:

• You must be 18 years of age or older.
• Online gaming must be legally permitted in the country where you are located.
• The information you provide during registration must be truthful, accurate, and complete.
• Each individual may register only one account.
• You must not be a person on ao999com's banned list.

During registration, you must provide your full name, date of birth, email address, and mobile number. ao999com may request a copy of your national ID or passport at any time for identity verification. Providing inaccurate information may result in account suspension or termination, and ao999com reserves the right to forfeit any remaining balance.

If multiple accounts belonging to the same person are identified, all accounts will be closed and any bonuses or winnings will be voided. If family members share the same device or internet connection, ao999com must be notified in advance.

3 Account Security

You are solely responsible for the security of your ao999com account. Never share your password or login credentials with any third party.

• Use a strong password — at least 8 characters, including numbers and special symbols.
• Keep two-factor authentication (2FA) enabled to keep your account secure.
• Exercise caution when logging in from an unfamiliar device or public Wi-Fi.
• Ao999com will never ask for your password via email or phone — any such request is fraudulent.

If you suspect your account has been hacked or accessed without authorization, contact support@ao999com.bet immediately. ao999com will not be held liable for losses resulting from unauthorized third-party access, unless the breach was caused by a security vulnerability on our end.

4 Deposits & Withdrawals

Deposits and withdrawals at ao999com are supported via Mobile Pay, Nagad, Rocket, and other approved payment methods. For full details on payments, please visit our Payment Page View.

• Minimum deposit: ৳200. Minimum withdrawal: ৳500.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Identity verification (KYC) must be completed before any withdrawal can be processed.
• Only payment methods registered in your own name may be used for deposits.
• Ao999com reserves the right to withhold payment if fraud is suspected, even if there is a balance in the account.

Ao999com does not charge any payment processing fees. However, your bank or mobile banking provider may apply their own charges, which are the member's sole responsibility.

5 Bonuses & Promotions

Ao999com regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions as outlined in the offer details. General bonus policies are as follows:

• Wagering requirement: Bonus funds must be wagered a specified number of times (typically 20x–40x) before any withdrawal can be made.
• Duration: Most bonuses are valid for 7–30 days from the date of issue.
• Game Restrictions: Some bonuses are only valid on specific games, not all games.
• Single bonus: Generally, more than one bonus cannot be used at the same time.
• Fraud: If bonus abuse is detected, the account will be suspended and the bonus forfeited.

Ao999com reserves the right to modify, suspend, or cancel any bonus at any time. Please read the relevant terms and conditions carefully before claiming any bonus.

6 Gaming Rules

All games at ao999com operate using internationally certified RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Results are entirely random and cannot be controlled by ao999com or any third party.

• Each game has its own betting limits, including minimum and maximum stakes.
• If a game is cancelled due to a technical error, all bets will be refunded.
• If you lose connection during a live game, the last confirmed bet will remain valid.
• In the event of any dispute regarding game results, ao999com's log records shall be considered final and conclusive.
• If an event is cancelled in Sports Betting, the related bet will be voided and automatically refunded.

Ao999com reserves the right to investigate any unusual betting patterns detected on the platform. Relevant payments may be placed on hold during the investigation.

7 Prohibited Activities

The following activities are strictly prohibited at ao999com and will result in permanent account closure:

• Fraud, cheating, or attempting to hack the system.
• Placing bets using bots, automation software, or artificial intelligence.
• Using the platform for money laundering purposes.
• Creating multiple accounts to collect bonuses (bonus abuse).
• Registering with false information or fake identification documents.
• Threatening, harassing, or defrauding other members.
• Attempting to reverse engineer the platform's software, code, or systems.

8 Responsible Gaming

Ao999com believes gaming is a form of entertainment, not an addiction. We are committed to promoting responsible gaming. The following tools are available on our platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Taking a Break: Temporarily suspend your account on your own for anywhere between 24 hours and 6 months.
• Self-Exclusion: Option to permanently exclude yourself from the platform.
• Reality Check: Regular session reminders at set intervals.

If you're experiencing any gaming issues or need assistance, contact our Responsible Gaming Visit the page or contact us at support@ao999com.bet.

9 Intellectual Property

The ao999com website, mobile app, logo, graphics, content, software, and all related materials are protected under the intellectual property rights of ao999com or its licensors.

• Use of our content or logos without prior written permission is strictly prohibited.
• Third-party games and software remain the intellectual property of their respective owners.
• Copying, distributing, or modifying the platform's software is strictly prohibited.

10 Limitation of Liability

Ao999com will not be held liable for the following:

• Losses caused by internet disconnection.
• Delays or errors caused by third-party payment services.
• Unexpected technical errors or server downtime.
• Losses resulting from a member's own negligence or submission of incorrect information.
• Betting or gaming outcomes resulting from market fluctuations.

In the event of a dispute, ao999com's maximum liability is limited to the equivalent of the member's total deposits in the 30 days preceding the relevant incident.

11 Changes to Terms

Ao999com reserves the right to modify these Terms & Conditions at any time. Members will be notified of significant changes via email or an on-platform notification.

Continued use of the service after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

12 Contact

For any questions, feedback, or complaints regarding these Terms & Conditions, please get in touch with us:

• Email: support@ao999com.bet
• Live Chat: Click the chat icon at the bottom right of the website.
• Support Hours: 24 hours a day, 7 days a week.

For dispute resolution, please contact our support team first. If the matter remains unresolved, it will be settled through international arbitration.