Ao999com's Privacy Policy

1 Introduction

Ao999com ("Platform", "we", "our") operates a trusted online gaming service for users in Bangladesh and worldwide. We believe your personal information belongs entirely to you — we collect only the minimum data necessary to provide our services.

This Privacy Policy explains what information ao999com collects, why it's collected, how long it's retained, and how it's kept secure. By using our platform, you agree to this policy.

This policy applies to all ao999com services — including the website, mobile app, live chat, and email communications.

2 Data Collection

Ao999com collects two types of information — what you provide directly, and what is gathered automatically.

Information you provide directly:

• Full name, date of birth, and gender (collected at registration)
• Email address & mobile number
• Password (stored in encrypted form)
• National ID or passport details (for KYC verification)
• Payment details such as mobile number (Mobile Pay/Nagad)
• Messages & complaints sent to the support team

Automatically Collected Information:

• IP Address & Device Type
• Browser information & operating system
• Time spent on the platform and pages visited
• Gaming activity and transaction history
• Cookies & Local Storage Data

3 Use of Information

Ao999com uses your information only for specific, legitimate purposes. The table below gives a transparent breakdown of how each type of data is used:

Ao999com never sells your data to advertisers or uses it for marketing purposes without your consent.

4 Data Retention

Your information is stored on secure, encrypted servers. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For up to 5 years while your account is active and after closure.
• Financial transaction details: Up to 7 years, as required by law.
• KYC Documents: Up to 7 years, as required by law.
• Gaming Logs: Automatically deleted after 3 years.
• Support Conversations: Up to 2 years.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period expires, data is securely deleted or anonymized. Our servers undergo regular security audits.

5 Information Sharing

Ao999com does not generally share your information with third parties. However, limited sharing may occur in the following circumstances:

• Payment Processors: Minimal data is shared with authorized payment services such as Mobile Pay and Nagad solely to process transactions.
• Law Enforcement: We are required to disclose information to authorities when mandated by a court order or legal obligation.
• AML/KYC Verification: Limited data may be shared with licensed third-party verification providers for anti-money laundering compliance.
• Technology Partners: Contracted service providers who operate the site's technical infrastructure may access necessary data — however, they are not permitted to use it for their own purposes.

6 Cookie Policy

Ao999com uses cookies on its website. Cookies are small text files stored in your browser that help improve the site's functionality.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language and preference settings.
• Analytics Cookies: To analyze site usage and improve your experience (Google Analytics).
• Security Cookies: To prevent fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features on the site to not work properly.

7 Your Rights

Ao999com respects your data rights. You have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can contact us to correct or update any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You can opt out of your information being used for marketing purposes.
• Right to Portability: You can request a copy of your data in a machine-readable format.
• Withdraw Consent: You can unsubscribe from marketing emails or SMS notifications at any time.

To exercise any of these rights, email us at support@ao999com.bet. We typically respond within 30 days. Please note that certain data may not be deletable due to legal obligations.

8 Security Measures

To protect your data, ao999com has adopted industry-leading technical and organizational security measures:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Password Hashing: Passwords are stored using the bcrypt algorithm and cannot be read by anyone.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Measures in place to block unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Restricted Access: Only authorized personnel have access to data on a need-to-know basis.

That said, no online platform can guarantee 100% security on the internet. In the event of a security breach, ao999com will promptly notify you and take all necessary action.

9 Minor Protection

Ao999com strictly prohibits its services for anyone under 18. We do not knowingly collect or process data from minors.

Date of birth is verified at registration. Age is further confirmed through identity documents during the KYC process. If an underage account is detected, it will be closed immediately and all associated data will be deleted.

10 Policy Updates

Ao999com may update this Privacy Policy as needed. For significant changes, we will:

• We will send a notification to your registered email address.
• We will display a notice on the platform.
• We will update the date at the top of this page to reflect any changes.

Continued use of our services after any policy change will be considered acceptance of the updated policy. If you do not agree with the changes, you may request to close your account.

11 Contact

For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team:

• Email: support@ao999com.bet (include "Privacy" in the subject line)
• Live Chat: Click the chat icon on the website
• Response Time: Usually within 24–48 hours
• Support Hours: 24 hours a day, 7 days a week

We're committed to answering all your questions in Bangla. Your privacy is our responsibility.